We want you to be completely satisfied with your jewellery purchase. If there is any issue with your order, you may request a return within 5 days of delivery, subject to the terms below.

• Returns must be requested within 5 days from the date of delivery.
• Items must be unused, unworn, and in original condition, with original packaging intact.
• Products showing signs of wear, use, damage, or tampering will not be eligible.

• Email hello@balajienterprises.com with your order ID and clear photos or videos of the product (if applicable).
• Our team will review the request and share pickup or drop-off instructions.

• We do not offer refunds.
• If the product is found to be defective or damaged, it will be replaced with the same product.
• In case the same product is unavailable, an alternative of equal value may be offered at our discretion.

• Customised or made-to-order items are non-returnable and non-replaceable unless received in a defective or damaged condition.
• Items returned without approval or outside the return window may be rejected.

• If your item arrives damaged or defective, please notify us within 48 hours of delivery with supporting photos or videos.
• Approved cases will be eligible for replacement only.